Your satisfaction is very important to us, but in the unlikely event there is a problem with your order, or you have changed your mind about your purchase, please get in touch with us to arrange a return as outlined below.

Returns will only be accepted via this process.

Email customercare@parfum-muse.com within 14 days of receiving your order detailing your order number, contact details, the item in question along with the reason for requesting a return. You will then receive instructions via email on how to arrange a return and how to send the item back to us for inspection prior to a refund being processed.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the outcome of your refund request. If approved, your refund will be processed, and a refund will be applied to the original method of payment.

In the event you are requesting a return due to a damaged or faulty item, we will cover the cost of return shipping and confirm return instructions via email.

In the event you are requesting a return due to a change of mind, all items relating to the return request will need to be returned to us unused and in their original packaging and within 14 days of your return request being approved. Return shipping costs will remain your responsibility.

In all circumstances, please ensure you return you items in their original packaging where possible and ensure that the parcel is sealed and appropriately packed.