Frequently asked questions...
At the moment, we only ship within the UK.
We offer Complimentary Delivery on orders over £50.00 (Delivered Next Day Mon-Fri on orders received before 1pm Mon-Thu)
For orders under £50.00 delivery is £4.95 (Delivered Next Day Mon-Fri on orders received before 1pm Mon-Thu)
We aim to process and despatch all orders received by 1pm Monday-Friday the same day on a next working day delivery service. Orders received by 1pm Monday-Thursday will be delivered on the next working weekday. Orders received before 1pm on a Friday, will be delivered the following Monday.
Please see our full delivery policy here.
We aim to process and despatch all orders received by 1pm Monday-Friday the same day on a next working day delivery service.
Orders received by 1pm Monday-Thursday will be delivered on the next working weekday. Orders received before 1pm on a Friday, will be delivered the following Monday.
During busier periods we aim to deliver all orders within 3 working days. Please check the website for the latest updates on current delivery timings.
You will receive an email once your order has been despatched, along with tracking information so you can follow your delivery's journey.
We do indeed! We include complimentary gift wrapping on all orders. There is also the option to upgrade to Luxury Gift Wrap at the checkout process should you wish to add an extra special touch.
We really hope you love your Parfum Muse purchase, but in the unlikely event there is something wrong with your order of you have had a change of mind, please see our returns policy here.
While we take great care to pack your parcel with care and precision, in the unlikely event that we send you the wrong item by mistake please contact customercare@parfum-muse.com so we can resolve the issue right away.
Still not sure?
If you have a question that isn't covered in the above, then please don't hesitate to get in touch and we'll get back to you right away.